FAQs - Frequently asked questions


Do you have questions about our toll boxes? In our FAQ you will find the most important answers.


Allgemein zu Mautboxen



Allgemein für alle Mautboxen:

Aktivierung, Montage, Batteriewechsel, Zugangsdaten, Passwort vergessen, Vertragslaufzeit, Jahresgebühr, Lastschrift, Änderung Zahlungsart, Kündigung, Rücksendung, Ersatz-Halterung, ADAC-Mautbox

Kleine Mautbox

Fahrzeuge bis 3 Meter Höhe:

Lieferzeiten, Änderung Kennzeichen, Mietwagen, Probleme an der Mautstation, Maut am Brenner, Fahren mit Anhänger, Länderliste "kleine" Mautbox

Große Mautbox

Fahrzeuge ab 3 Meter Höhe & LKWs:

Anzahl Achsen, Tasten mit Zahlen, Fahrzeugschein, Wechsel Kennzeichen, Wechsel Fahrzeug, Probleme an der Mautstation, Bezahlung der Brennermaut, Länderliste "große" Mautbox

You can easily search our FAQs for keywords using our search function:

General questions for both toll boxes above and below 3 meters

Please consult the vehicle manual, the vehicle manufacturer or your workshop to find out if your vehicle has a metallised coating on the windscreen and where there is an area without metallised coating. Vehicles often have a dotted or darkened area next to the rearview mirror on the windscreen.

This dotted or darkened area is usually without metal and the toll box hat to be attaced inside of this dotted or darkened area.

The toll box does not need to be recognised visually by the toll station, but establishes "radio contact" with the toll station. This "radio contact" can be interrupted or completely prevented by a metallised coating or by heating wires, which is why attaching the device correctly is crucial.

For motorhomes, we recommend mounting it centrally about 15 cm above the dashboard on the windscreen.

No, the toll box is already active when you receive the box. You only need to install the toll box in your vehicle according to the enclosed instructions and you can drive off directly.

Our billing cycle is usually 1 time per month. Under certain circumstances, we bill more often. Outstanding charges will be deducted from your deposited means of payment. As soon as we receive the information about your tolls from the toll operators, we will send you an invoice by e-mail for control purposes. The order date functions as reference date for this.

The contract is concluded for one year. If you keep the toll box, your contract will be extended for another year at a time. If you no longer need the toll box, send it to us at the following address:

maut1 GmbH
Eduard-Rüber-Strasse 7
83022 Rosenheim

Upon receipt of the toll box, the contract will be automatically terminated.

The annual fee is debited with the first monthly statement. The next time it will be debited in the monthly statement 13 months after shipment.

If you no longer need the toll box, you can simply return it to us. The address is:

maut1 GmbH
Eduard-Rüber-Strasse 7
83022 Rosenheim

The contract will be terminated upon receipt of the goods. Only the tolls that have not been charged by then will still be billed.

The battery of the tollbox lasts approx. 5-7 years. When it expires, we will automatically contact you and send you a replacement box within this time.

Registration is required so that you can access your data in the customer area. For example, you can easily change your license plate, change your means of payment and much more.

1. Log in to your customer account  
2. Click on the item "Orders" in your account
3. Click on the three dots in the top right-hand corner of the order and select "Change payment method"
4. Select the desired payment method.
5. On the right side, you can complete the payment of 0,00 EUR (with direct debit 0,01 EUR)
6. Enter your new payment details and click on "Confirm"
7. If you have switched to PayPal, you will be redirected to PayPal. Here you have to confirm the direct debit agreement. If you are switching to a credit card, you will need to confirm the 3D Secure verification of your issuer
8. If the update was successful, the message "Thank you for updating your order" will appear at the end.  

Please note that a fee of up to 0,01 EUR will be charged for direct debit. This will be debited from your account. 

You can find a video tutorial on how to change payment methods at the end of this FAQ page.

By paying by direct debit, the delivery time is extended by another 7 business days in addition to the regular delivery time due to the money transfer.

If you already have a toll box from us, you are also registered in any case. If you are not sure which password is stored in your customer account, please click on "I have forgotten my password" in the log-in area. You can then enter your e-mail address and click on "Send e-mail". You will now receive an e-mail with a link that you can use to reset your password.

Please indiate your license plate number including hyphen and spaces. An "H" or an "E" at the end must be indicated. Time specifications for seasonal number plates must not be given. Please make sure to indicate "Ä", "Ö" and "Ü" as those and not as "AE", "OE" or "UE".

Please ensure that the box has been attached in the area without a metallised coating and without heating wires (a metallised coating cannot be seen with the naked eye!) 

If your vehicle has a darkened/marked area on the windscreen next to the rear-view mirror, the device must usually be attached inside of this area. 

 About 50 meters before the next toll station, begin holding the toll box out of the window, towards the toll station and do so until you are at the barrier. This will allow you to test whether your windscreen is preventing the toll box from communicating. (Holding the device out when you have already reached the barrier and not already 50 m in front of the toll station has no effect). 

 If your toll box still does not work, you can scan the barcode of the box at the toll station, contact the staff (via emergency button), draw a ticket or pay on site. (Please keep tickets and receipts).

You can easily order another holder or a replacement holder under holder for toll box.

Special questions for the toll box under 3 meters

We ship the toll box one business day after receiving the order. The delivery time within Germany is 1-4 business days, within Europe approx. 4-7 business days.

Yes, it is possible to change vehicles without any problems. To do so, log into your customer area and change your vehicle under the menu item "Toll box management".

Yes, you can also use the toll box with a trailer. The toll box must be installed in the towing vehicle.

The toll box can also be used with a rental car. Please enter your own car registration number when ordering. Please only change the number plate assignment of the toll box via our portal when you are in possession of the rental car and make absolutely sure that you change the number plate in the portal back to your private passenger car as soon as you are no longer in possession of the rental car. This will prevent you from having to pay the toll charges of the previous or subsequent hirers. Please check whether the rental car already includes a toll box from another provider. If this is the case, please wrap the maut1.de toll box in aluminium foil and use the other toll box.

Please ensure that the box has been attached in the area without a metallised coating and without heating wires (a metallised coating cannot be seen with the naked eye!) 

If your vehicle has a darkened/marked area on the windscreen next to the rear-view mirror, the device must usually be attached inside of this area. 

 About 50 meters before the next toll station, begin holding the toll box out of the window, towards the toll station and do so until you are at the barrier. This will allow you to test whether your windscreen is preventing the toll box from communicating. (Holding the device out when you have already reached the barrier and not already 50 m in front of the toll station has no effect). 

 If your toll box still does not work, you can scan the barcode of the box at the toll station, contact the staff (via emergency button), draw a ticket or pay on site. (Please keep tickets and receipts).

The Brenner toll cannot be paid with the toll box for vehicles up to 3 m high, as the Brenner toll station (on both sides) is in Austria. Here, the toll must be paid manually or by video toll. You can book the video toll for the Brenner Pass with our partner mautwelt.de. In Italy, our toll box can be used at all toll stations.

Special questions for the toll box over 3 meters

This is a switch and a display with which the vehicle axles for Austria can be set. If you use the toll box in a motorhome, do not press the switch. It is not necessary to change the number of axles for motorhomes.

No, because in the case of motorhomes only the number of axles of the towing vehicle is relevant.

In the case of vehicles for commercial goods transport the number of axles must be adjusted if the number of axles on the vehicle changes (e.g. due to a trailer). The change is made by pressing the button on the toll box for several seconds. The next axle category is set, as soon as it lit up. Set the correct axle category for your vehicle/trailer combination. Attention: This does not apply to motorhomes!

The so-called "vehicle declaration" must always be carried in the vehicle in case of a traffic check in Austria.

No, because the toll box is personalized to the license plate number and vehicle data specified in the order.

No, because the toll box is personalized to the license plate number and vehicle data specified when the order is placed. In this case, a new toll box would have to be ordered.

Please make sure that the box has been placed correctly. Metallised coatings or heating wires of a windscreen heater significantly interfere with the unit's signal (a metallised coating cannot be seen with the naked eye!) 

If your vehicle has a dotted/darkened area on the windscreen next to the rear-view mirror, the unit must usually be attached in this area. 

Alcoves that protrude significantly from the front edge of the vehicle can also interfere with the signal of the device if the latter is attached too high on the windscreen. Please consult your vehicle manufacturer or the vehicle manual. 

In Italy, France, Spain, Portugal: About 50 meters before the next toll station, begin holding the toll box out of the window, towards the toll station and do so until you are at the barrier. This will allow you to test whether your windscreen is preventing the toll box from communicating. (Holding the device out when you have already reached the barrier and not already 50 m in front of the toll station has no effect). 

If your toll box still does not work, you can scan the barcode of the box at the toll station, contact the staff (via emergency button), draw a ticket or pay on site. (Please keep tickets and receipts). 

In Austria: Always pay attention to the "beep" of the device while driving. If the box does not emit any "beeps" at all or emits 4 "beeps" in a row, you must report to a "Go"-Point within 5 hours / 100km to pay the back toll.

Yes, with the toll box for motorhomes over 3 meters in height and over 3.5 tons in weight you can also pay the toll at the Brenner toll station, as well as all other special toll routes in Austria. To do so, use the lanes with the "Go" symbol, or the lanes without a barrier.

Only if there is a random check by the Austrian toll operator will the vehicle registration document be requested via us. In the event of an inspection, we will contact you for the sending of your vehicle registration document by e-mail.

More information as video

Video: Instructions for changing the deposited means of payment at maut1.de

Video: Instructions for changing the deposited number plate at maut1.de

Video: Instructions for the optimal installation of the car toll box from maut1.de

Video: How does the toll box from maut1.de work?

Beispiel einer Fahrt durch eine Mautstation in Italien mit der maut1.de Mautbox:



In unserem maut1.de Blog finden Sie zusätzliche Reiseinfos sowie weitere Tipps und Hinweise vom maut1.de Team für Ihren nächsten Urlaub.

Allgemeine Fragen für beide Mautboxen über und unter 3 Meter

Bitte informieren Sie sich im Fahrzeughandbuch, beim Fahrzeughersteller oder Ihrer Werkstatt ob Ihr Fahrzeug eine metallisierte Beschichtung der Windschutzscheibe hat und wo eine Aussparung dieser Beschichtung ist. Oft haben Fahrzeuge eine gepunktete oder farblich markierte Fläche neben dem Rückspiegel an der Windschutzscheibe.

Diese gepunktete oder farblich markierte Fläche ist im Regelfall beschichtungsfrei und die Mautbox sollte innerhalb dieser gepunkteten oder farblich markierten Fläche angebracht werden.

Die Mautbox muss keinen Sichtkontakt zur Mautstation haben, sondern nimmt "Funkkontakt" mit der Mautstation auf. Dieser "Funkkontakt" kann durch eine metallisierte Beschichtung oder durch Heizdrähte gestört oder komplett verhindert werden, weshalb die korrekte Anbringung wichtig ist.

Bei Wohnmobilen empfehlen wir die Anbringung mittig ca. 15 cm über dem Armaturenbrett an der Windschutzscheibe.

Nein, die Mautbox ist bereits aktiv, wenn sie die Box erhalten. Sie müssen die Mautbox nur in Ihrem Fahrzeug entsprechend der beiliegenden Anleitung anbringen und können direkt losfahren.

Sobald wir die Informationen über Ihre Mautgebühren von den Mautbetreibern erhalten (i. d. R. 4 – 6 Wochen nach der Reise), erstellen wir automatisch die Rechnung, die wir Ihnen per E-Mail zukommen lassen. Die ausstehenden Gebühren werden ganz automatisch von Ihrem hinterlegten Zahlungsmittel abgebucht. Unser Abrechnungszyklus ist in der Regel 1 Mal pro Monat, wobei das Bestelldatum als Stichtag fungiert.

Jetzt direkt Ihre maut1.de Mautbox bestellen!

Toll box for cars and vehicles up to 3 meters high
Toll box for cars and vehicles up to 3 meters high

€19.90*
Die Mautbox für PKW und Fahrzeuge bis 3 Meter Höhe kann in Kroatien (ohne Istrien), Italien, Frankreich, Spanien und Portugal eingesetzt werden.
Die Mautbox für Wohnmobile und Fahrzeuge über 3 Meter Höhe ist für Italien, Frankreich, Spanien, Portugal und Österreich einsetzbar.
Jede Mautbox wird mit einer Halterung ausgeliefert, die Ersatzhalterung ist z.B. für das Zweitfahrzeug.
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